Refund policy

At Burvon, each piece is carefully handled and inspected before it leaves our studio. We value quality, hygiene, and fairness in every order.

RETURNS AND EXCHANGES

Due to the nature of jewelry, all sales are considered final. We do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

This policy helps us maintain the highest standards of care and hygiene for all our clients.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged or has a manufacturing concern, please contact us within 48 hours of receiving your order.

Kindly include:

• Your order number
• Clear photos or a short video showing the issue

Once reviewed, our team will assist with the appropriate resolution.

CONDITION OF ITEMS

To be eligible for review, items must be:

• Unworn and unused
• In their original packaging
• Accompanied by proof of purchase

Items that show signs of wear, damage caused after delivery, or improper handling may not be eligible.

NON RETURNABLE ITEMS

The following are not eligible for return or exchange:

• Worn or altered jewellery
• Items damaged due to misuse or improper care
• Sale or discounted items unless stated otherwise

PROCESSING TIME

Approved concerns will be reviewed and resolved within a reasonable timeframe. We will keep you informed throughout the process.

CONTACT

For any concerns regarding your order, please reach out through our official contact channels. Our team is always ready to assist within business hours.